Our Brand
About Ondara Atelier
Ondara Atelier is a Canadian online women's fashion brand based in Ontario, Canada. We curate and sell contemporary women's clothing manufactured by independent third-party manufacturing partners. Our products are not represented as designed, manufactured, or fulfilled in-house by Ondara Atelier unless this is specifically stated on the relevant product page.
Ondara Atelier was founded by Abigail Jenkins. Abigail's background in dress and fashion design shaped an early appreciation for silhouette, proportion, fabric, and the details that can transform how a garment looks and feels when worn. She applies that design eye to selecting styles, evaluating fit and construction, and maintaining a consistent point of view across everything we carry.
We believe getting dressed is personal, and the right clothing can influence how a woman feels, moves, and carries herself. For us, fashion has never been only about how clothing looks in a photograph. It is about the woman wearing it; her personal style, her comfort, and her confidence.
Our Collections
Our collections focus on modern femininity, contemporary silhouettes, wearable trends, and pieces intended to feel relevant beyond a single season or occasion. We believe personal style should help a woman feel more like herself rather than make her feel as though she needs to become someone else.
When selecting styles, we consider available information about fit, materials, construction details, versatility, comfort, and how each piece fits within the overall Ondara Atelier aesthetic. Our goal is not to fill our website with as many products as possible, but to build a considered destination where women can discover clothing they are genuinely excited to wear.
As we grow, our collections will continue to evolve based on customer feedback, changing trends, product performance, and the direction we believe best represents Ondara Atelier.
How Our Products Are Sourced and Fulfilled
We work with independent international manufacturing, sourcing, and fulfillment partners. Depending on the product, some orders may be shipped directly to customers by one of these partners from a location outside Canada.
Because products may be fulfilled from different international locations, shipping origin, processing time, and delivery time can vary depending on the item and destination. In some cases, items from the same order may also be shipped separately. Product specifications are based on the information available to us, including information provided by our manufacturing and sourcing partners, and we work to present this information as clearly and accurately as reasonably possible.
Current processing times, estimated delivery windows, shipping costs, destinations, tracking, and possible delays are detailed in our Shipping Policy. Information about return eligibility, return timeframes, return procedures, return shipping, exclusions, refund timelines, and refund methods is available in our Returns & Refunds Policy.
We would rather provide realistic expectations from the beginning than make promises we cannot consistently keep.
Our Approach to Trust
We believe trust is earned through actions rather than claims on an About page. For us, that means communicating clearly, setting realistic expectations, providing product and purchasing information as accurately as reasonably possible, taking responsibility when something goes wrong, and continually improving the way we operate.
We are still learning and growing, and we will not claim that every part of our business is perfect. Our aim is simple: better before bigger. We want to build Ondara Atelier carefully, thoughtfully, and with a long-term perspective.
The Beginning
There is something vulnerable about putting a new name and a new idea into the world without knowing exactly where the journey will lead. There is something exciting about it too.
Ondara Atelier exists because we decided that beginning thoughtfully was better than endlessly waiting for the perfect moment. Every customer who chooses to shop with us during these early stages becomes part of the beginning of our story, and we do not take that trust lightly. Customer emails, reviews, photographs, questions, suggestions, and criticism all help us understand what we are doing well and where we can improve.
We hope there will be many women who discover something at Ondara Atelier that makes them feel confident, comfortable, and beautiful in their own way.
Whether you are visiting for the first time or placing an order with us, we are genuinely grateful that you are here.
Abigail Jenkins
Founder, Ondara Atelier
Contact & Business Information
Store name: Ondara Atelier
Company name: Omneva Inc.
Warehouse Address: 111 Martin Ross Avenue, North York, ON M3J 2M1
Company Address: 18 King Street, Suite 1400, Toronto, ON M5C 1C4
Email: info@ondaraatelier.com
Phone number: +1 647-400-9966
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)
We aim to respond to your inquiries within 24 hours.
Please note that our registered business mailing address is a mailing address only — it is not a retail store, warehouse, or customer return location. If a return is authorized, our customer service team will provide the correct return address and instructions for that specific order.
For questions regarding an order, product, delivery, return, refund, or anything else related to shopping with Ondara Atelier, please contact us by email at info@ondaraatelier.com or by phone at +1 647-400-9966.
For additional information, please review our: