Contact Us

Customer Service At Ondara Atelier, we want every part of your shopping experience — before, during, and after your order — to feel easy and supported. If you have a question, concern, or need help with anything, our team is here for you. Contact Us

Email: info@ondaraatelier.com
Phone: +1 289 769 3988
Business Address: 9-9580 Yonge Street Suite 279 Richmond Hill, ON L4C 1V6
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Response Time: We respond to all inquiries within 24 hours (excluding weekends and holidays).

The fastest way to reach us is by email at info@ondaraatelier.com. What We Can Help With

Order status and tracking
Returns, exchanges, and refunds
Shipping and delivery questions
Product information and sizing
Payment and billing questions
Order changes or cancellations
General feedback and suggestions

Before You Contact Us To help us assist you as quickly as possible, please include the following in your message:

Your order number
The email address used at checkout
A brief description of your question or issue

Helpful Policies You may also find the answer you're looking for in one of our policies:

Returns & Refunds Policy
Shipping & Delivery Policy
Payment Policy
Privacy Policy
Terms of Use

We appreciate your business and are committed to making things right if something isn't as expected.