Shipping Policy

Shipping Policy

Ondara Atelier ships to customers throughout Canada. This policy outlines our shipping costs, processing times, and delivery estimates.

1. Shipping Destinations
We currently ship to all provinces and territories within Canada. We do not ship internationally at this time.

2. Processing Time
Orders are processed within 2–3 business days (Monday–Friday, excluding statutory holidays) from the time the order is placed.
Orders placed after our daily cutoff time will begin processing the next business day. During peak seasons or promotional periods, processing may take slightly longer; any delays will be communicated to the customer via email.

3. Shipping Costs
We offer free standard shipping on all orders shipped within Canada, with no minimum purchase required.

4. Estimated Delivery Times

Order Cutoff Time: 6:00 PM EST
Time Zone: (EST) Eastern Standard Time – Toronto, Canada

Delivery estimates are calculated from the date of purchase and reflect business days only (Monday–Friday, excluding statutory holidays). Actual delivery times may vary due to carrier delays, weather conditions, or remote delivery locations.

5. Order Confirmation & Tracking
Once your order is placed, you'll receive a confirmation email. Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package's progress to your door.

6. Taxes & Duties
All applicable Canadian taxes (GST/HST/PST, as applicable to your province) are calculated at checkout. As all orders ship within Canada, no customs fees or import duties apply.

7. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or freight forwarding addresses. Certain items may be subject to additional shipping restrictions based on carrier policies or regional delivery limitations.

8. Failed Delivery or Returned Packages
If a delivery attempt fails due to an incorrect address, unavailability to receive the package, or refusal of delivery, the package may be returned to us by the carrier. We will contact the customer to arrange redelivery, which may involve an additional shipping charge.

9. Lost or Damaged Packages
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at [input email here] within 7 days of the expected delivery date. We will work directly with the carrier to investigate and resolve the issue promptly.

10. Policy Updates
This shipping policy may be updated periodically to reflect changes in our operations or to remain compliant with Google Shopping Ads / Google Merchant Center requirements. The most current version will always be posted on this page.
Last updated: August 17, 2026

11. Contact Us
Store name: Ondara Atelier
Company name: Ondara Inc.
Company address: 9-9580 Yonge Street, Suite 279, Richmond Hill, ON L4C 1V6
Company registration/business number: [input company nr here]
Phone:+1 289 769 3988
Email: info@ondaraatelier.com

Customer support hours:
Monday–Friday | 09:00 AM – 05:00 PM (EST)
Saturday–Sunday | 11:00 AM – 04:00 PM (EST)

We aim to respond to all inquiries within 24 hours.